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Frequently Asked Questions

We will be updating this page with general advice on our products and information on managing skin conditions as often as we can so please call back now and again.

* Disclaimer

We are not medically qualified but like to share our own experiences and those of our customers. Please seek medical advice in relation to any skin condition you may have.


Will it work?

The main problems associated with eczema prone skin are dry, itchy and damaged skin. 

Our products were designed to help in three ways: 

Relief Repair Replenish  

We use only natural oils known to moisturise, ease itchy skin, calm red, inflamed skin and repair damaged skin. 

Our Relief Repair Replenish range is very concentrated, made of beeswax, shea butter and plant oils. 

As well as immediate moisturising effects the natural oils add vitamins and fatty acids to the skin which many other products do not offer. 

This should help improve your skin over time. Our founder’s son was told he would not grow out of his eczema as it was so severe but now his skin is clear with no signs that he ever had eczema. 

In particular we use Borage Oil because it has the highest known concentration of GLA (Gamma Linolenic Acid) which is a fatty acid that eczema prone skin lacks. 

We use Rosehip oil too, which in some studies is known to heal scars. 


It seems expensive compared with other products?

If you look on any skincare product label the ingredients must be listed in volume order. Mostly you will find water or aqua first. 

This means a lot of products are made mostly of water with little of the active ingredients e.g. oil and vitamins. 

We don’t add any water to our Balm, Skin Cream or Oils so you typically use less than other products and means they contain a higher concentration of the beneficial oils. 

A tiny bit will warm and spread on the skin so we advise to add a little first and you can always add more if needed. 

The Body Oil and Bath Oil will moisturise skin all over, quickly and easily.  Some customers save the Balm or Skin Cream for really stubborn bits of dry skin and then use the oils all over to give greater coverage. 

Many customers agree that you only need a small amount compared with other products and find it good value and worth the cost!  

How it is different from other products?

We hear a lot of people say they have tried natural products before and they have been disappointed. There can be many reasons why. For example essential oils are natural but we would always advise avoiding them for particularly sensitive skin and absolutely avoid anything scented. 

Also there are thousands of natural ingredients out there, some which have no known benefits so not all natural products are equal. 

We’re proud to be different without compromising effectiveness and avoiding the following, commonly found in other products aimed at sensitive skin:

Olive Oil

It’s understandable to think that olive oil would be good for the skin as most of us use it as a cooking oil for health benefits. Also health visitors and midwives recommend using this on babies’ skin as its pure, natural and moisturising. 

This is true but it contains a high level of Oleic acid which can damage the skin barrier making it more prone to moisture loss which is why we’d recommend avoiding products with olive oil in. 


Cosmetic/Skincare Allergens

All cosmetic/skincare products have to be tested to EU regulations which assess a product for safety and also to identify allergens found in natural ingredients. 

As such product labels must declare fragrance allergens if they have more than 0.001% (in a leave on product ie a skin cream) Lavender for example contains fragrance allergens, one being linalool, so for this reason we’d advise to avoid Lavender and products with Lavender essential oil in.  

We are happy to report that none of our products in the Relief Repair Replenish range contain any ingredients containing allergens found under EU regulations. 



How much do I need to use?

It depends on the individual as our skin absorbs at different rates but use a small amount then add more if needed. 

It’s advisable to use as soon as skin feels dry as this will stop it getting worse but if not twice a day.

Customers also like to apply the Balm and Cream when they are itchy due to the soothing properties. 

There is no limit to how much you can use and it's safe to apply as often as required 


Who can use it?

The Balm and Skin Cream can be used anywhere on the face and body for babies, children and adults. 

Products have tested and issued a safety certificate following EU Cosmetic Safety Regulations. 

We are happy to report that none of our products in the Relief Repair Replenish range contain any ingredients containing allergens found under EU regulations. 

Common Uses:

Skin prone to eczema, dermatitis, psoriasis and rosacea

Dry skin

Itchy skin


Dry scalp

Chapped skin in winter

Before and after swimming  (Even used by a team of Cross Channel swimmers! )

Results have been noted overnight, in a few days and sometimes instantly!

Does the Balm & Skin Cream contain?

Alcohol: NO  

Sesame: NO

Palm Oil : NO

Preservatives; NO


Parabens: NO

Essential Oils: NO

Olive Oil: NO

Fragrance: NO

Our ingredients list is kept to minimum

All the full ingredients are listed online by each product and are by law listed on the label

Can they be used on non-problem skin ?

Yes - the Balm and Skin Cream is perfect for any skin and contains ingredients found in anti-ageing products.

Will you be making a body wash and shampoo?

Finally launched and online now ! 

As ever we are committed to only producing the most natural and organic products suitable for the most sensitive skin which is why it’s taken us so long! This also means being different from the rest so we are extremely excited to now be able to offer a full range of products. 

As with all products we advise an unfragranced shampoo/body wash with as few ingredients as possible and make sure you rinse well. 


Do you have anything suitable for dry skin eczema/psoriasis prone skin in the hair? 

We’ve had some impressive results on and advise applying the balm at night and wash out in the morning if desired. 

See our testimonials page for reviews. 


Can I use the Relief Repair Replenish range during pregnancy?

The Relief Repair Replenish range is safe for use in pregnancy. Some people only develop eczema in pregnancy and for some it disappears! 

It can be used as a bump rub during pregnancy when the skin stretches and becomes itchy and also post pregnancy as the Balm and Skin Cream contain Rosehip oil which is a common ingredient in stretch mark creams. 


Swimming drys my skin or causes a flare up - what can you recommend ?

The chemicals in swimming pools can irritate sensitive skin so we advise applying a layer of balm or skin cream before swimming and then after showering apply when the skin is still damp 

Some swimming pools use light filters to reduce the amount of chemicals so it’s worth seeing if you have a pool that does this locally. 

In fact avoid towel drying skin anytime after a bath or shower and allow skin to dry naturally.  

Towel drying can cause further irritation and applying the Relief Repair Replenish Balm, Skin Cream or Body Oil to damp skin helps lock in extra moisture.  


 Where can I buy and are the products available on prescription?

Buying online from the Bria Organics website is the quickest way to buy.

We are working on making the product available on prescription as there is no reason why they shouldn’t be available! It’s just a lengthy process.

Where do you ship ?

We ship worldwide, just select your country from the drop down menu when placing your order.

Skin Cream or Balm?

Devised as a lighter version of our multi award winning Relief Repair Replenish Balm, our new Skin Cream is a lighter, easily absorbed alternative suitable for dry skin prone to eczema, dermatitis and psoriasis.

Over the past seven years customers have experienced some impressive results using the Balm due to its soothing, healing and moisturising effects but were looking for something lighter to use as a day cream, in between using the Balm and specifically for areas such as the face, for less severe skin problems and even for everyday use on non problematic skin.

What’s the difference between our best selling Relief Repair Replenish Balm and our new Relief Repair Replenish skin cream?

Our Relief Repair Replenish Skin Cream was formulated due to customer demand. Customers requested a lighter, everyday alternative to use alongside our best selling Relief Repair Replenish Balm or to use in place of it for less severe skin problems and even general everyday use on non problematic skin

We took the Balm recipe and replaced the beeswax with shea butter. This has maintained the protective properties, but we can now offer the choice of a lighter or a more intensive version, which is down to personal preference

Our Skin Cream has over twice as much rosehip oil in as our Balm, which is known to heal scars and replenish and regenerate skin

Our Skin Cream can be used on its own, in between using our Balm and in conjunction with our Bath & Body Oil

Our Skin Cream is raw, meaning the ingredients remain unheated and as nature intended. As with most things the less processed, the more natural goodness is retained to go directly on the skin

Vegan (the only animal derived product we use is beeswax and that’s in our balm)

You can use our Skin Cream in the same way as our Balm, and it’ll be as effective

Some may prefer the lighter texture of our Skin Cream but remember to use any of our products sparingly then they won’t feel too heavy

Our Skin Cream is being used as a lighter, cooler alternative, which is good for use in summer

Customers have said they use our Skin Cream when their eczema isn’t as angry


Is Bria Organics cruelty free ? 

"Bria Organics believes that beauty and/or household products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.


All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off

date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.



For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org