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We will be updating this page with general advice on our products and information on
managing skin conditions as often as we can so please call back now and again.

* Disclaimer

We are not medically qualified but like to share our own experiences and those of our customers.
Please seek medical advice in relation to any skin condition you may have.

 

Will it work?

The main problems associated with eczema prone skin are dry, itchy and damaged skin. 

Our products were designed to help in three ways: 

Relief Repair Replenish  

We use only natural oils known to moisturise, ease itchy skin, calm red, inflamed skin and repair damaged skin. 

Our Relief Repair Replenish range is very concentrated, being made of beeswax, shea butter and plant oils. 

As well as immediate moisturising effects the natural oils add vitamins and fatty acids to the skin which many other products do not offer. 

This should help improve your skin over time. Our founder’s son was told he would not grow out of his eczema as it was so severe but now his skin is clear with no signs that he ever had eczema. 

In particular we use Borage Oil because it has the highest known concentration of GLA (Gamma Linolenic Acid) which is a fatty acid that eczema prone skin lacks. 

We use Rosehip oil too, which in some studies is known to heal scars. 

 

It seems expensive compared with other products?

If you look on any skincare product label the ingredients must be listed in volume order. Mostly you will find water or aqua first. 

This means a lot of products are made mostly of water with little of the active ingredients e.g. oil and vitamins. 

We don’t add any water to our products so you typically use less than other products and means contain a higher concentration of the beneficial oils. 

A tiny bit will warm and spread on the skin so we advise to add a little first and you can always add more if needed. 

The Body Oil and Bath Oil will moisturise skin all over, quickly and easily.  Some customers save the Balm or Skin Cream for really stubborn bits of dry skin and then use the oils all over to give greater coverage. 

Many customers agree that you only need a small amount compared with other products and find it good value and worth the cost!  


How it is different from other products?

We hear a lot of people say they have tried natural products before and they have been disappointed. There can be many reasons why. For example essential oils are natural but we would always advise avoiding them for particularly sensitive skin and absolutely avoid anything scented. 

Also there are thousands of natural ingredients out there, some which will have no known benefits. 

We’re proud to be different without compromising effectiveness and avoiding the following, commonly found in other products aimed at sensitive skin:


Olive Oil

It’s understandable to think that olive oil would be good for the skin as most of us use it as a cooking oil for health benefits. Also health visitors and midwives recommend using this on babies’ skin as its pure, natural and moisturising. 

This is true but it contains a high level of Oleic acid which can damage the skin barrier making it more prone to moisture loss which is why we’d recommend avoiding products with olive oil in. 

 

Cosmetic/Skincare Allergens

All cosmetic/skincare products have to be tested to EU regulations which assess a product for safety and also to identify allergens found in natural ingredients. 

As such product labels must declare fragrance allergens if they have more than 0.001% (in a leave on product ie a skin cream) Lavender for example contains fragrance allergens, one being linalool, so for this reason we’d advise to avoid Lavender and products with Lavender essential oil in.  

We are happy to report that none of our products in the Relief Repair Replenish range contain any ingredients containing allergens found under EU regulations. 

Alcohol 

In short it is known to kill skin cells and damage the skin barrier, it’s not a necessary ingredient for skin health. It’s added for commercial reasons over any real benefit and we won’t compromise on this!

Water 

Water in products can cause irritations too so as ever we advise avoiding moisturisers with water in (or aqua) for two reasons: 

You will be paying mostly for the water! Cosmetic regulations state ingredients must be listed in volume order so you will commonly find water first, which will have no benefit on the skin!     

If you add water then you need to add a preservative or sell products with a very short shelf  life which most companies don’t want to do. 

Preservatives 

We also don’t use preservatives because we know even natural ones such as potassium sorbate can cause sensitivity. Also as preservatives are not essential in non-water based products we don’t need to use them. 

Again they are added so that companies can sell more, extend the shelf life of their products and produce in huge quantities. 

 

How much do I need to use?

It depends on the individual as our skin absorbs at different rates but use a small amount then add more if needed. 

It’s advisable to use as soon as skin feels dry as this will stop it getting worse but if not twice a day.

Customers also like to apply the Balm and Cream when they are itchy due to the soothing properties. 

There is no limit to how much you can use as its natural and safe to apply as often as required 

 

Who can use it?

The Balm and Skin Cream can be used anywhere on the face and body for babies, children and adults. 

Products have tested and issued a safety certificate following EU Cosmetic Safety Regulations. 

We are happy to report that none of our products in the Relief Repair Replenish range contain any ingredients containing allergens found under EU regulations. 

 

Will you be making a body wash and shampoo?

We’re currently working on it.

As ever we are committed to only producing the most natural and organic products suitable for the most sensitive skin which is why it’s taken us so long! This also means being different from the rest so we are extremely excited about launching these products later this year as we know you’ve been waiting for us to come up with something! 

We will be keeping our ingredients list to a minimum without adding any unnecessary ingredients which can increase the chance of a reaction, or preservatives purely for commercial reasons and we will certainly be including unfragranced products. 

Please keep an eye out on Twitter and Facebook for up to date news. You can also sign up to our newsletter via the website for news on new products, special offers etc 

In the meantime find an unfragranced shampoo/body wash with as few ingredients as possible and make sure you rinse well. 

 

Do you have anything suitable for cradle cap/dry skin/eczema/psoriasis prone skin in the hair? 

We’ve had some impressive results on cradle cap and advise applying the balm at night and wash out in the morning if desired. 

See our testimonials page for reviews. 

 

Can I use the Relief Repair Replenish range during pregnancy?

The Relief Repair Replenish range is safe for use in pregnancy. Some people only develop eczema in pregnancy and for some it disappears! 

It can be used as a bump rub during pregnancy when the skin stretches and becomes itchy and also post pregnancy as the Balm and Skin Cream contain Rosehip oil which is a common ingredient in stretch mark creams. 

 

Swimming drys my skin or causes a flare up - what can you recommend ?

The chemicals in swimming pools can irritate sensitive skin so we advise applying a layer of balm or skin cream before swimming and then after showering apply when the skin is still damp 

Some swimming pools use light filters to reduce the amount of chemicals so it’s worth seeing if you have a pool that does this locally. 

In fact avoid towel drying skin anytime after a bath or shower and allow skin to dry naturally.  

Towel drying can cause further irritation and applying the Relief Repair Replenish Balm, Skin Cream or Body Oil to damp skin helps lock in extra moisture.  

 

Skin Cream or Balm?

Devised as a lighter version of our multi award winning Relief Repair Replenish Balm, our new Skin Cream is a lighter, easily absorbed alternative suitable for dry skin prone to eczema, dermatitis and psoriasis.

Over the past seven years customers have experienced some impressive results using the Balm due to its soothing, healing and moisturising effects but were looking for something lighter to use as a day cream, in between using the Balm and specifically for areas such as the face, for less severe skin problems and even for everyday use on non problematic skin.

What’s the difference between our best selling Relief Repair Replenish Balm and our new Relief Repair Replenish Skin Cream?

Our Relief Repair Replenish Skin Cream was formulated due to customer demand. Customers requested a lighter, everyday alternative to use alongside our best selling Relief Repair Replenish Balm or to use in place of it for less severe skin problems and even general everyday use on non problematic skin

We took the Balm recipe and replaced the beeswax with shea butter. This has maintained the protective properties, but we can now offer the choice of a lighter or a more intensive version, which is down to personal preference

Our Skin Cream has over twice as much rosehip oil in as our Balm, which is known to heal scars and replenish and regenerate skin

Our Skin Cream can be used on its own, in between using our Balm and in conjunction with our Bath & Body Oil

Our Skin Cream is raw, meaning the ingredients remain unheated and as nature intended. As with most things the less processed, the more natural goodness is retained to go directly on the skin

Vegan (the only animal derived product we use is beeswax and that’s in our balm)

You can use our Skin Cream in the same way as our Balm, and it’ll be as effective

Men may prefer the lighter texture of our Skin Cream but remember to use any of our products sparingly then they won’t feel too heavy

Our Skin Cream is being used as a lighter, cooler alternative, which is good for use in summer

Customers have said they use our Skin Cream when their eczema isn’t as angry